Razzy

Razzy is my two year-old Cavalier King Charles Spaniel. For those of you who are not familiar with the breed, she is a 12-pound dog that was specifically bred to be a foot warmer and lap dog.

The other day I was on our porch and witnessed the following. Razzy was sitting in our front yard making sure we were safe from bunnies and chipmunks when a monster attacked our house. A giant smoking beast roared up to our house, stuck out a huge claw, picked up our trash can and began to shake it violently over its head. Razzy did what any 12-pound fluff ball would do when confronted with a giant monster; she attacked. As she charged in barking, the monster put down our trash can, started beeping and raced away. At this point, Razzy gave one triumphant bark and pranced back to our home the all-conquering hero.

So what does this teach about Customer Service?

- The best way to be successful is if you assume success.
- Employees should always be encouraged to dive into difficult challenges with gusto.
- All victories should be rewarded – even when hollow.

So what have your pets taught you about great service?

-Tom McGoldrick