Comments on: Wal-Mart Misfortune on Black Friday – Who’s to blame? http://questarblog.com/2008/12/02/wal-mart-misfortune-on-black-friday-whos-to-blame/ Tue, 22 May 2012 01:47:42 +0000 hourly 1 http://wordpress.com/ By: Lori Laflin http://questarblog.com/2008/12/02/wal-mart-misfortune-on-black-friday-whos-to-blame/#comment-8 Wed, 03 Dec 2008 14:10:51 +0000 http://www.improvecustomersatisfaction.com/?p=161#comment-8 I suppose our legal system will find a way of apportioning the blame, but why do we need to blame anyone?

As a nation, we should determine why has Black Friday shopping become so popular? What are we missing? Should the stores be expected to set ground rules (as Tom suggests)? Whatever happened to common courtesy? When did a bargain trump civility?

We need to reframe the scenario. Rather than a day to recover and reflect on the bounty of Thanksgiving, Black Friday has become the ultimate shopper showdown. I’d like to hear from the people involved in these shopper cattle calls. Do they really think this is their last chance to get a salad spinner (or DVR or laptop or whatever)?

Personally, I try not to leave the house the day after Thanksgiving.

]]> By: Sue Massey http://questarblog.com/2008/12/02/wal-mart-misfortune-on-black-friday-whos-to-blame/#comment-9 Tue, 02 Dec 2008 21:01:35 +0000 http://www.improvecustomersatisfaction.com/?p=161#comment-9 I found your site on Google and read a few of your other entires. Nice Stuff. I’m looking forward to reading more from you.

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