http://questarblog.com/2009/01/23/your-brand-is-on-twitter%e2%80%a6-but-what-about-your-customers-who-aren%e2%80%99t/ Tue, 22 May 2012 01:47:42 +0000 hourly 1 http://wordpress.com/ http://questarblog.com/2009/01/23/your-brand-is-on-twitter%e2%80%a6-but-what-about-your-customers-who-aren%e2%80%99t/#comment-13 Fri, 23 Jan 2009 22:07:05 +0000 http://www.improvecustomersatisfaction.com/?p=238#comment-13 I agree with you that Twitter is a great start, and that it won’t reach everyone on the web. Some companies, like Comcast, have embraced Web 2.0 and are making a serious effort to reach out to more people. I have seen a few companies establishing a MySpace or Facebook page to befriend potential customers. Live chats are becoming more popular on service providers’ websites, too.

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