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Comment on You Never Listen To Me by Questar

Questar — Mon, 23 Aug 2010 18:56:18 +0000

Today’s Wall Street Journal also had an article about getting employee input to drive innovation, and also, coincidentally, featured Best Buy.

Here’s the link to that article: http://online.wsj.com/article/SB10001424052748704100604575146083310500518.html#printMode

Comment on Are Employers Facing a Deficit of Trust? by Barbara Lubinski

Barbara Lubinski — Thu, 08 Jul 2010 12:52:43 +0000

Anna Erickson reminds us that trust is the foundation of all relationships – whether personal or organizational. Once trust is broken, everything becomes compromised and is viewed differently from that moment on; the commitment, whether to an individual or an organization is never again the same and that is reflected in the amount of energy one puts forth in the relationship from that day on. And yes, actions do speak louder than words – a picture paints a thousand words, as does behavior over time, revealing what the person/organization truly believes and values versus what he or she says is believed and valued. This is why organizations, managers, and employees need to be careful with their mission and values statements, branding efforts, and commitments – if words and actions don’t mesh, the individual or organization is considered suspect and no longer fully trusted, ever again. The effort one puts into such a relationship is always less than 100% and often leads to either physically or mentally checking out – otherwise known as retiring on the job. What organization (or individual) can be successful long term under such circumstances.

Comment on Power to the Customer by Tammy McLeod

Tammy McLeod — Sun, 23 May 2010 17:16:09 +0000

Great story. And you are so right about customer feedback traveling much faster these days. I find that when I leave a restaurant I cannot wait to yelp it – good or bad.

Comment on How Product Recalls Can Enhance Customer Loyalty by garanbo.de

garanbo.de — Mon, 29 Mar 2010 18:47:53 +0000

Safety and security is important, but often it is difficult to find a product recall, because there is no easy way to inform customers. Product Recalls of Germany

Comment on Three Cheers for I-O Psychology by Questar

Questar — Sat, 20 Mar 2010 00:20:23 +0000

Thanks Matt. I think you’re right. I also think that I/O psychology missed an opportunity when – during the years of low unemployment – many corporations shifted focus from selection to recruiting. That is, we missed opportunities to make a bigger impact on the recruiting process. I guess time will tell what the next 25 years will bring.

Comment on Not Just the Boss by Questar

Questar — Sat, 20 Mar 2010 00:13:29 +0000

Thanks David. You make a very good point. I wonder if “the new normal,” post-recession world will see a decrease in those large pay gaps. Thanks for sharing your insight!

Comment on Return…I Don’t Think So by We Asked, You Responded- Questar Poll Results «

We Asked, You Responded- Questar Poll Results « — Sat, 20 Mar 2010 00:09:07 +0000

[...] Satisfaction, Customer Satisfaction Issues A few weeks back, Joe Stanton wrote a blog entitled “Return…I Don’t Think So.” He told us two stories of recent shopping experiences, one he had while returning a stuffed toy and [...]

Comment on Not Just the Boss by David Bowles

David Bowles — Fri, 19 Mar 2010 20:00:18 +0000

Anna this is very interesting! I think the reason its both senior and local management is that local management does not exist in a vacuum. They were selected in the first place by someone senior to them based on overt or covert values inherent in the company culture, and whether they “fit” those; their ongoing behavior is guided also by that culture.

I also think that if your data are reflected in a widespread way, i.e. that there is a shift to senior management being more important in engagement, issues like the overwhelmingly large gap in pay between the average US CEO and workers (around 300:1, copmpared to 25:1 or less in Europe) will even more seriously undermine any attempts to pretend that “we are all in this together” and resulting morale/engagement. See my post on this at:
http://davidbowles.wordpress.com/2010/03/15/executive-excess-eroding-employee-morale-and-engagement-at-work/

best to you

David

David Bowles, Ph.D.
co-author, Employee Morale: Driving Performance in Challenging Times (Macmillan, Nov 2009)
http://www.moraleatwork.com

Comment on Three Cheers for I-O Psychology by Matt Grawitch

Matt Grawitch — Mon, 08 Mar 2010 20:00:29 +0000

Nice piece! I agree, I/O Psychology has made some substantive contributions (but I’m not biased). I hope to see more emphasis in the next 25 years on the importance of fit. It seems that recently, and perhaps even more so during the recession, that fit has seemed to go out the window in favor of blanket policies and practices. We need to get back to the notion of fit, tailoring, customization, and the like to ensure that we maximize the effectiveness of workplace initiatives and business strategies.

Comment on Taking on Bullies…In Court? Should we criminalize workplace incivility? by Questar

Questar — Thu, 04 Feb 2010 16:29:52 +0000

Great point, Darryl, regarding the chronic nature of bullying. Unfortunately chronic bullies often attribute their behaviors to part of their nature and do not see a need to change. I completely agree – there is a huge need for increased awareness, communication, training and support for both instigators and targets of bad behavior at work. Thanks for your contribution.